General FAQ

I forgot my username and password. How can I log in?

Simply click the Forgot Your Password link and we’ll have you logged on in no time!

Where’s my order?

As soon as your order ships, the tracking number will display under My Orders.

How do I update my address?

Change your address on the Profile page under the My Account heading.

Can I purchase points?

Reward items can only be redeemed with points, which cannot be purchased. Please contact your program administrator for information on how you can earn points.

What to do if I can’t see any images?

Please try to clear your browser's cache by pressing Ctrl and F5 and try again.

Why update the browser's cache? When you visit a website, your browser stores information (such as the location of the site you visited) and files used to run an online application. When we update our application, your browser may still use old files which can cause display or access problems. Clearing your browser cache may help our site run better on your computer. Your browser’s “Help” section should provide instructions on clearing your cache.

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